Choose how you’ll participate. Customer and shop experiences stay separate so Project Lazon can reduce work instead of mixing workflows.
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Vehicle ownership is easier when you have someone knowledgeable in your corner. Project Lazon is being built to help people keep the information, understand the situation, ask better questions, and communicate more effectively with the businesses helping them.
Build your arrival packet with vehicle details, requested service and useful records, then review and share it with your chosen shop before arrival. Start with routine maintenance or explain a concern in your own words.
Understand the customer experienceReceive an arrival packet or invite a customer to prepare one before their visit. Review the packet, clarify what is missing, coordinate arrival, and record completed service with your team.
Understand the shop experienceProject Lazon is a pre-arrival platform. The customer prepares an arrival packet with what they know and what they need. The shop reviews it and confirms the next action, timing and any work authorization. An arrival packet carries the information; it does not book an appointment or authorize repairs. A customer can also print or share a packet with a shop that has not joined.
You can read about either side before choosing an account. Reading a page does not change your account role.
Not everyone has the trusted dad, friend, technician, or vehicle person they can call when a warning light comes on, an estimate arrives, or something just does not make sense.
Records get scattered. Families own several rides. Shops get busy. Customers work odd hours. Important conversations happen while somebody is unavailable. Both customers and good shops waste time rebuilding information that already existed somewhere.
Project Lazon exists to make that handshake better. Better information for the customer. Better information for the shop. Less wasted time for both. The technology is here to support better real-life decisions and better real-life relationships.
Project Lazon is free for customers. Real customers and shops help improve it through practical use, feedback and voluntary support.
Choose the ride you need Project Lazon for today. After we handle that reason first, we can help you complete the rest of your household garage.
Help fund the independent work of building, testing, and keeping Project Lazon available.
Always voluntary — never a purchase of access, placement, rankings, or recommendations.Bring the shop’s exact words. Project Lazon keeps the source separate, explains the language, shows what is still uncertain, and prepares the next useful question.
Nothing is sent to the shop. Nothing becomes vehicle history until you review it.Tell us what you wish Project Lazon did better. You do not have to word it perfectly — Project Lazon groups similar feedback into the clearest community priorities so people can support the outcome instead of repeating the same idea.
These are grouped themes, not a wall of duplicate submissions. Support the priorities that matter to you.
Vote for priorities you want us to consider. The count is community votes, not money. Select your vote again to remove it. Votes inform planning; they do not guarantee a feature or delivery date.
Project Lazon is free for customers. Voluntary financial support helps fund its operation and continued improvement.
These details help the shop contact you and prepare its customer record. Add your name, a contact method and mailing address for your arrival packet. You can save partial details and explore another step. Saving here does not send anything to a shop.
A driver's license photo can help fill your name and mailing address. Review what was read before saving; enter phone or email yourself. Using a document is optional.
Shop hours and your life may not line up. Tell Project Lazon when a call is useful, when text works better, and when you are normally unavailable.
This is the email used to access Project Lazon. It can be different from your service/contact email above.
We’ll use what you’ve already shared and only ask for what’s missing.
Need to save a photo or note before it disappears? Capture first; setup can wait.
For an arrival packet: your contact and mailing address, vehicle year/make/model, what service you want, and your chosen shop. Saved details can be reused.
Optional shortcuts: a license photo for contact details, a registration or VIN for vehicle details, and photos or notes about the service need. Coverage information helps if known. You do not need documents or an appointment to start.
Share a driver’s license and Project Lazon can propose your name and mailing address for you to confirm.
We only use the information needed to set up your profile. License number, date of birth, height, eye color, and other unrelated ID details are ignored.
Already have a clear photo of the license? Choose it from this device.
For this Alpha, the reader is limited to your name, mailing address, city, state, and ZIP for onboarding. Other driver-license fields are ignored.
VIN and photos are optional. Upload an existing windshield VIN, door-jamb label, registration or insurance photo, or enter details yourself.
Registration or an identification label may save typing. A service receipt adds history. Review any readings before using them; your original file is retained.
Find a shop by name or browse an area. Saving a shop is private and does not send a request. A public listing only identifies a place you may choose; it does not mean the shop has joined Project Lazon or received your information. Project Lazon Connected means the shop participates directly, but it is not an endorsement or ranking. You can still prepare a packet for a shop that has not joined when you choose to share it.
Prepare your saved or current request, then print, save a PDF or share a secure link with the shop you choose.
Find the shop you already use or intend to use for the selected ride. This choice is private and does not imply that the shop participates in Project Lazon.
Search near home, where the vehicle is, or where you are traveling. This does not change your mailing address.
Saving a shop does not send information. Review the sharing details for your request or packet before continuing.
Approved wording from a connected shop appears here. It stays linked to the request, vehicle, repair order, documents, shop, and exact version.
Describe the problem first. You can add more detail and service-write context afterward.
If you have answered these before, Project Lazon reuses them. You can save your request without answering these. Add what you know when it helps the shop prepare.
Optional. This gives the advisor a sense of your preferences; it does not mean OEM is always best or that the shop should use a source that is wrong for the repair.
A quick self-description helps the shop understand history and expectations. This is context - not a score or judgment.
Routine maintenance: no symptom-experience questions are needed. Describe the service you want; add history or records if helpful.
Optional. A factory warranty, purchased service contract or prepaid maintenance plan may apply differently. You do not need to know whether this work is covered; the shop must check.
Your ZIP is used only to calculate approximate distance and travel time. Before a connection, shops see the estimate—not your ZIP or exact location.
A private record of the vehicle documents you have already shared. Add new items from Helpful Information above.
Using the VIN and authoritative public NHTSA data, Project Lazon can verify manufacturer-reported vehicle configuration and surface model-level recalls and complaint activity. These are context signals — not proof that a specific event happened to your vehicle.
Current or recent visit: open the service request first, then attach its estimate, inspection, repair order, or invoice so the paperwork stays with that visit.
Older or unlinked history: add one or several ROs or invoices here. Project Lazon saves every original, then lets you review each record and link documents from the same visit.
Source matters: Project Lazon will distinguish records provided by a shop from records uploaded by a customer.Packet snapshots stay in your account. Their secure sharing links expire after 14 days and can be revoked sooner.
Declare capability, hard boundaries, preferred work and current appetite. Project Lazon uses these as explainable matching inputs — subscription never buys a better match.
Choose the work this exact location is equipped and willing to evaluate. Mobile service and pickup/delivery are delivery options, not a separate kind of shop.
Preserved as shop-supplied detail for review. It does not independently create a public claim or matching eligibility.
Broad offered work and the ride-specific services selected above appear here. Set each service only where it applies: “Do not send” is a hard boundary, “Conditional” means the shop must confirm it first, and “Especially want” improves fit only when capability is already present. One service can have only one preference.
Set the shop ZIP once. Project Lazon uses it to calculate approximate travel time without exposing a customer's ZIP or exact location to the shop.
Project Lazon brings customer information and timing to your team before arrival. Use it alongside your existing shop software or your paper forms.
Track the Project Lazon cases already in your workflow. This lightweight list can sit beside your DMS or paper process; it does not replace either one.
Plain-language help for describing a concern, preparing for an appointment, understanding an estimate, and keeping useful service records.
Describe your request: say what service you want or what you noticed. Routine maintenance does not need a symptom story. Add mileage or a dashboard reminder if known.
Prepare your arrival packet: check your vehicle, contact details, requested service and chosen shop. Photos and background details are optional. Prepare the packet, then choose whether to print or share it.
Before work begins: confirm the appointment, scope and estimate with the shop. Preparing or sharing a packet does not authorize repairs.
